ChurnZero, a leading Customer Success platform, announced that it has been recognized for its leadership in the customer success sector by TrustRadius, one of the most trusted research and review platforms for business leaders to find and select the right software for their needs. More specifically, ChurnZero has won two Summer 2022 Best of Awards in the Customer Success software category, earning honors for Best Relationship and Best Feature Set. "ChurnZero has won a Summer Best of Award for both Best Feature Set and Best Relationship in the Customer Success software category," said Megan Headley, vice president of research at TrustRadius. "These awards are based entirely on feedback from their customers. Ninety-six percent of reviewers said they were happy with ChurnZero's feature set."

As debates around AI's value continue, the risk of an AI winter is real. We need to level set what is real and what is imagined so that the next press release you see describing some amazing breakthrough is properly contextualized. Unquestionably, the latest spike of interest in AI technology using machine learning and the neuron-inspired deep learning is behind incredible advancements in many software categories. Achievements such as language translation, image and scene recognition and conversational UIs that were once the stuff of sci-fi dreams are now a reality. Even as software using AI-labeled techniques continues to yield tremendous improvements in most software categories, both academics and skeptical observers have observed that such algorithms fall far short of what can be reasonably considered intelligent.

Automation Anywhere has announced advances to its IQ Bot, designed to accelerate intelligent automation to aid in intelligent document processing. IQ Bot is the world's only web-based, cloud-native RPA-integrated Intelligent Document Processing (IDP) solution. The new version, delivered both via the cloud and on premises, expands AI-driven document processing capabilities to users. With a large number of pre-packaged use cases available out of the box, users can now automate business processes that involve documents such as invoices, purchase orders, loan applications, insurance claims and many others across multiple industries. The new release also expands the user interface to support 10 languages and enables extraction from identification documents such as passports and industry standard documents for insurance, health claims and others.

Quality control certification, checked guarantee of standard of company product. How is AI/ML reinventing existing software categories? I discussed this at length in a blog post. The following short answer is adapted from that TL;DR piece. Wherever you have large data sets, coupled with lots of human processing, there's an opportunity for algorithms to intervene.

As debates around AI's value continue, the risk of an AI winter is real. We need to level set what is real and what is imagined so that the next press release you see describing some amazing breakthrough is properly contextualized. Unquestionably, the latest spike of interest in AI technology using machine learning and the neuron-inspired deep learning is behind incredible advancements in many software categories. Achievements such as language translation, image and scene recognition and conversational UIs that were once the stuff of sci-fi dreams are now a reality. Even as software using AI-labeled techniques continues to yield tremendous improvements in most software categories, both academics and skeptical observers have observed that such algorithms fall far short of what can be reasonably considered intelligent.